OUR SERVICES

  • Satisfied or Reimbursed
  • Secured payment
  • Free delivery conditions

SATISFIED OR REIMBURSED

PREMIUM QUALITY

Atelier Bleu de Cocagne® is commited to offer products of high quality standards.

To achieve this objective we use premium natural fabrics and we manufacture our products at reknown factories in Portugal and Italy.

Then, a large part of our offer is hand dyed in France, following a traditional and chemical free process.

Other products (like our Wool Knitwear) for technical reasons, are dyed through an industrial process. These industrial partners are specialised in natural dye and are certified Oekotex® or Woolmark® eco.

30 DAYS TO EXCHANGE OR BE REIMBURSED

If, despite all our efforts to satisfy your expectations, the received item was not meeting your requirements (wrong size……), you have 30 days to exchange or be reimbursed.

You will need to return the product in its original packaging (not worn nor washed). This point is important because we audit the returned orders and do not accept items that have been worn or washed.

In the returned package you should insert the invoice, specify the reason of your return + your expectations :

  • Exchange for a new size or a new color
  • Replace with another item (please specify clearly the style reference/color/size)
  • Reimbursement

Please return the package to the following address :

BLEU DE COCAGNE

57 RUE CHARLOT

75003 PARIS

FRANCE

SECURED PAYMENT (SSL)

A key commitment at Atelier Bleu de Cocagne® is to ensure a secured payment process when you make a purchase on our Eshop.

This is why we have a payment system that is SSL certified

SSL certification triggers the « https » protocole, hence give a secured connexion and navigation.

You can check this by visualizing the small « lock » on the adress bar.

The sensitive data such as your banking reference are then well protected.

As well, you should know that your data are only accessible by our banking partner to execute the payment process. Atelier Bleu de Cocagne® has no access to this information.

APPROVED CREDIT CARDS

We accept payments with the follow credit cards :

  • Visa
  • Mastercard 
  • Carte Bleue
  • American Express
  • + PAYPAL

FREE DELIVERY

 

The cost of your delivery will depend on your geographical position and the amount of your order.

Here below are the detailed conditions.

SHIPPING CONDITIONS

UP TO 84 EUROS

FROM 85 TO 249 EUROS

250+ EUROS

FRANCE  /  48H 10,00 € FREE FREE
FRANCE OUTRE MER  /  5 – 7 DAYS 25,00 € 20,00 € FREE
Guadeloupe, St Barthélémy, St Martin, Martinique, Réunion, Guyane,

 

 

 

 

 

 

EUROPE ZONE 1  /  3 – 8 DAYS 20,00 € 15,00 € FREE
Austria, Belgium, Germany, Holland, Ireland, Italy, Portugal, Spain, Switzerland, U.K

 

 

 

EUROPE ZONE 2 / 5 – 8 DAYS 25,00 € 20,00 € FREE
Hungaria, Poland, Czeck Republic, Slovaquia, Slovenia, Estonia, Lituania,Lettonia, Denmark, Greece, Iceland, Finland, Norway, Sweden, Croatia, Roumania.

 

 

 

INTERNATIONAL / 5 – 8 DAYS 25,00 € 20,00 € FREE
USA, Canada, Australia, China, Japan, Hong Kong, Singapour, South Korea, Africa, Middle East, South America, Central America & the Caribeans

 

 

 

  • The delivery is made through the French Postal Service « Colissimo ».
  • Products are shipped with the delivery form to the shipping address provided by the customer when ordering.

  • The delivery cannot be made to hotels or PO boxes.

  • The delivery times indicated on the site are target dates, corresponding to the average processing time and delivery. So that these deadlines are respected, the Customer must ensure to provide complete and accurate information concerning the delivery address (such as including: street number, building, stairs, access codes, names and/or interphone numbers, etc.).

  • You are responsible for the package once the delivery has been made.